Refund & Return Policy
Last Updated: July 17, 2026
At Boahaus Inc. ("Boahaus"), we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Returns
Our return policy is valid for 30 days from the date your order is delivered. Unfortunately, we cannot offer a refund or exchange for requests made after 30 days.
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging.
- A valid proof of purchase or order confirmation is required.
Products that have been assembled, modified, misused, or damaged by the customer are not eligible for return unless they are defective due to a manufacturing defect.
Boahaus Inc. reserves the right to inspect all returned merchandise before approving a refund.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at contact@boahaus.com.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- Photos of the shipping label
Important: Please do not assemble the product if any major components are damaged. Assembled products may not qualify for a replacement or refund if the damage cannot be properly verified.
If the damage is determined to be the result of shipping or a manufacturing defect, Boahaus will provide replacement parts, a replacement product, or another appropriate resolution at no additional cost.
Partial Refunds
In certain situations, only partial refunds may be granted, including but not limited to:
- Items that are not returned in their original condition.
- Items that are damaged or missing parts for reasons not caused by Boahaus.
- Returns received more than 30 days after delivery (if accepted at our discretion).
Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to your original method of payment.
Refunds are typically processed within 5–10 business days, although your financial institution may require additional processing time before the funds appear in your account.
Original shipping charges are non-refundable unless the return is the result of our error.
Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
- Check your bank account.
- Contact your credit card company, as refunds may take several days to post.
- Contact your bank, as additional processing time may apply.
If you have completed all of the above and still have not received your refund, please contact us at contact@boahaus.com.
Replacement Parts
We understand that shipping damage or missing components can occasionally occur.
Replacement parts are provided free of charge for up to 30 days after delivery, provided that:
- The product was purchased directly from boahaus.com or an authorized Boahaus retailer.
- Proof of purchase is provided.
- Photos of the damaged or missing parts are submitted.
Before requesting replacement parts, please carefully inspect your shipment and verify that all components—including hardware such as screws, handles, drawer slides, fasteners, and accessories—have been received.
If additional missing or damaged parts are reported after an initial replacement shipment has already been sent, additional shipping charges may apply.
Once replacement parts have been delivered, you have 7 days to notify us if they arrived damaged, incorrect, or incomplete. Claims submitted after this period may require additional shipping charges.
Exchanges
We replace products only if they are defective or damaged due to manufacturing defects or shipping damage.
To request an exchange, please contact contact@boahaus.com before returning your product.
Do not ship any product back until you have received return instructions from our Customer Support team.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your approved return.
If the item was not marked as a gift, any approved refund will be issued to the original purchaser.
Return Shipping
Returns should be shipped to:
Boahaus Inc.
16420 West Hardy Rd. Suite 245
Houston, TX 77060
If the return is due to a Boahaus error (including shipping damage, defective merchandise, or an incorrect item), we will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping costs. Return shipping costs are non-refundable unless required by law.
For returns valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Boahaus is not responsible for returns lost or damaged during transit.
Purchases from Third-Party Sellers
This Return & Refund Policy applies only to purchases made directly through boahaus.com or an authorized Boahaus retailer.
If you purchased your product through Amazon, Walmart, Target, Wayfair, or another retailer, please follow that retailer's return and refund policy, as their policies may differ from ours.
Contact Us
If you have any questions regarding this policy, please contact us at:
Boahaus Inc.
16420 West Hardy Rd. Suite 245
Houston, TX 77060
Email: contact@boahaus.com